Delivery Policy

We try to despatch all items in stock to the customer within 2 working days (Mon-Fri). Items not in stock will take longer, and will be sent separately and indicated thus on the invoice. In placing your order with us you agree that the period for delivery could exceed 30 days. You may contact us at any time regarding delivery and we will advise our best estimated delivery date for the outstanding items on your order. However, we will not be liable for loss or damage through any delay in delivery. Some of our products may not be available for delivery outside the UK due to regulatory restrictions, or for practical reasons may have to be sent under special shipping arrangements at additional cost.

We Use Quality Carriers!

At ZoomerRoo we opt to use the best carriers in the business to ensure your order is delivered safely, securely, and on time.

Orders placed on our web site are despatched as soon as practically possible, using the method selected in the order cart. If your parts are required urgently and you want an express delivery service, please select the relevant option, and we will do the rest.

We use Royal Mail's 1st & 2nd class postal services or air mail service for small packages, and UPS (the world's leading carrier), for most of our domestic and the majority of our overseas parcels. These options provide our customers with a choice of the best services available.

Prices for shipping (including packaging and handling), are shown in the order cart.
Shipping charges for export of oversize parcels outside the UK, may not be accurately displayed by our web site. For bulk overseas orders please get in contact for an accuate quote:

If you have any special delivery requirements, please indicate in the 'Order Comments' box on the 'Order Recap' page.
Additionally, if your order includes any back-ordered parts and you want it held until it is complete, you can enter 'HTC' (Hold Til Complete) in this box.

Once your order is shipped, we will email confirmation to you, including tracking information if applicable.

Please note that as a security measure, your first order with us must be delivered to the credit card holders registered address.


UK Delivery Times For Royal Mail & UPS:

1st Class Aims to deliver the next working day including Saturdays.

2nd Class Delivery in two to three working days including Saturdays.

UPS Next Day Delivery Mon-Friday (Must be ordered before 11:30 AM for Next Day Delivery) If after 11:30am please use RM 1st class.


EC Countries: We use Royal Mail Airmail and UPS for heavy items

Western Europe within 3 working days

Eastern Europe within 5 working days

Non EC Countries: We use Royal Mail Airmail and UPS for heavy items

Rest of world 5 to 7 working days.