Returns Policy

Within 14 Days

If you wish to return your item it must be returned to us unused in its original packaging and in a saleable condition within 14 days of receipt, unless of course the item is faulty. The warranty for faulty items is 12months. Goods must be returned carriage paid.

Postage and packing will not be refunded unless the item is faulty or wrongly delivered. We will refund any money due as soon as we have received and processed the returned product. This does not affect your statutory rights. Refunds are by the same method as the payment was made.

All returns are subject to a physical inspection. We must have received and inspected the product before an exchange or credit can be issued. Defective items are backed 100% and can be returned for exchange only.

Please return all orders to the following address:

ZoomerRoo Ltd (Returns), Fig Tree Cottage, Low ST, Collingham, Newark, Nottinghamshire, NG23 7NL, United Kingdom, Tel: +447876787889

Please note that returns are processed as quickly as possible. During busy periods, especially in the Spring and Summer, returns may take up to 7 days to process. Your statutory rights remain unaffected.

If you would like to discuss returning an item please email: